Cancellation Policy

HomieHue Cancellation Policy

At HomieHue, we understand that circumstances may change, and you may need to cancel your order. Our cancellation policy is designed to be fair and straightforward to ensure customer satisfaction while maintaining our commitment to quality and efficiency.

1. Order Cancellation by Customer:

  • Standard Products: Customers can cancel their order for standard, non-customized products within 24 hours of placing the order for a full refund. To cancel your order, please contact our customer service team at info@homiehue.com or WhatsApp us at +91 9821727564 with your order number and cancellation request.
  • Customized Products: Orders for customized or personalized products can be canceled within 24 hours of placing the order. After 24 hours, customization work may have already begun, and cancellations may not be possible.

2. Order Cancellation by HomieHue:

  • HomieHue reserves the right to cancel any order due to unforeseen circumstances such as product unavailability, errors in pricing or product information, or issues identified during the payment process. If we cancel your order, we will notify you as soon as possible and provide a full refund.

3. Refund Process:

  • Refunds for canceled orders will be processed within 7-10 business days from the date of cancellation. Refunds will be issued to the original payment method used during the purchase.
  • If the payment was made through a bank transfer, please provide your bank account details for processing the refund.

4. Non-Cancellable Items:

  • Custom or personalized items cannot be canceled after the initial 24-hour window.
  • Orders that have already been shipped cannot be canceled. In such cases, you may refer to our refund policy for information on returns and refunds.

5. Bulk Orders:

  • For bulk orders, specific cancellation terms and conditions may apply, as outlined in the sales agreement or quotation provided. Please contact your dedicated account manager or our sales team for assistance with bulk order cancellations.

6. Communication:

  • To cancel an order, please contact our customer service team at info@homiehue.com or WhatsApp us at +91 9821727564. Provide your order number and reason for cancellation to expedite the process.

7. Policy Changes:

  • HomieHue reserves the right to modify this cancellation policy at any time. Any changes will be updated on our website and will be effective immediately.

We value our customers and aim to provide the best possible shopping experience. If you have any questions or concerns regarding our cancellation policy, please do not hesitate to reach out to our customer service team. Thank you for choosing HomieHue.