Refund Policy

HomieHue Refund Policy

At HomieHue, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward and hassle-free refund policy.

1. Eligibility for Refunds:

  • Items must be returned within 3 days of delivery.
  • Products must be in their original condition, unused, and in their original packaging.
  • Custom or personalized items are not eligible for refunds unless they arrive damaged.

2. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact our customer service team within a day of delivery.
  • Provide detailed photos of the damaged or defective item and the packaging.
  • We will arrange for a replacement or a full refund, including any shipping charges.

3. Non-Eligible Items:

  • Custom or personalized items.
  • Items marked as final sale or non-returnable.
  • Gift cards.

4. Return Process:

  • Contact our customer service team at info@homiehue.com to initiate a return.
  • Include your order number, reason for return, and photos if applicable.
  • Our team will provide you with a return shipping label and instructions.
  • Pack the items securely in the original packaging and include all accessories, manuals, and parts.

5. Refund Process:

  • Once we receive your returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable, except in cases where the item arrived damaged or defective.

6. Exchange Policy:

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Contact Information:

  • For any questions or concerns about our refund policy, please contact our customer service team at info@homiehue.com.

8. Policy Changes:

  • HomieHue reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately.

We value our customers and aim to provide the best shopping experience possible. If you have any issues with your purchase, please do not hesitate to reach out to us. Thank you for choosing HomieHue.